- Customer Service
- If you have any questions or inquiries regarding our products or service, please don’t hesitate to contact us. Our professional customer service team will get in touch with you via e-mail within 8 hours in order to provide you with a timely and satisfactory solution. In order to serve our customers best, Anker provides free return or replacement services within 30 days of purchase, a warranty of 18 months, as well as free technical support for all of our products.
- Unconditional 30-day refund policy
If you are not satisfied with one of our products for any reason, you may ask for a return or replacement within 30 days of purchase.
- 18-month warranty
Anker provides customers with a warranty of 18 months from the date of purchase for all of our products. If, during this period, any issues of quality arise, or the product malfunctions, you are entitled to free repair.
- Free lifetime technical support
We provide free lifetime technical support for all of our products. If you have any problems with, or suggestions on how we can improve, any of our products, please feel free to contact us directly via telephone or e-mail.
- Conditions for Paid Repair Service
- - Damages incurred outside of the specified warranty conditions.
- Repairs requested outside of the specified warranty period.
- Warranty Terms
- - Within 30 days of purchase, customers have the right to ask for the return, replacement, or repair of their product if any issues of quality arise, or they are dissatisfied in any way.
- Within 18 months of purchase, customers have the right to ask for the repair of their product if any issues of quality arise.
- When requesting the return, replacement, or repair of any product, please submit the order number and serial number with your claim.
- About the Anker Service Team
- - Approach of the Anker Service Team
We always try to consider and analyze problems from our customers’ perspective.
- Responsibilities of the Anker Service Team
We hope to provide the most comprehensive service in the industry and keep every promise we make.
- Attitude of the Anker Service Team
We strive to be warm, sincere, cooperative, and positive in all of our dealings.
- Mission of the Anker Service Team
We aim to handle all issues positively, with the goal of finding constructive and timely solutions.
- Conditions Voiding Warranty Terms
- - Damages due to improper use.
- Damages caused by accident or improper maintenance.
- Damages caused by unauthorized refitting or repairs.
- Damages or product failures not within the specified warranty period.
- Contacting Anker Customer Service
- Telephone: 1 (800) 988-7973
Hours: Standard business hours, Monday to Friday