A. Check that the adapter’s connection is secure.
B. Replace the adapter if the problem persists.
Q2. If the external battery fails to charge other electronic devices:
A. Check that the connection between the external battery and the electronic device is secure.
B. Check that the external battery still holds a charge, and recharge it if the remaining power is low.
C. Check that the external battery's voltage is compatible with that required by the electronic device.
ANKER offers diverse consumer tech solutions including batteries, adapters, USB 3.0 Hubs, and more. We are passionate about excellence so that with every ANKER brand purchase, you can expect to find quality materials, reliable performance, affordable prices, and great customer service.