Anker USB 3.0 9-Port Hub + 5V 2.1A Charging Port

Product Description
Customer Reviews
Customer FAQ
Instruction Manuals & Drivers >>

Product Description

SuperSpeed 5Gbps transfer rates and 9 ports. What else do you need from a hub?

The more the merrier.

Don't deny your devices access to SuperSpeed ports. With transfer rates of up to 5Gbps, set aside less time for syncing and more time for work. With 9 data terminals to choose from, forget about ever having to switch or unplug again.

The power to charge.

With an additional port devoted exclusively to charging, this hub was designed with compatibility in mind: at 2.1A fast, the charging port works with smartphones, tablets or even other USB-charged devices to get the job done. From a USB 3.0 hub, what more could you ask?

A mainstay for the future.

Featuring a high-grade chipset and durable adapter, this hub ensures a stable power supply while you work. Get steady operation for years to come. Whether at home or in the office, add another can't-do-without fixture to your desk.

Keeping things light.

What good is such versatility if you can't take it out? With no screws and a stylish, mirrored front, the slim and compact Anker® USB 3.0 9-Port Charging Hub expands your capability, wherever you are.

System Requirements & Notes:

- Windows XP/Vista/7/8, Mac OS
* Mac OS X Lion 10.7.4 users should upgrade to Mountain Lion 10.8.2 or later to avoid unstable connections.
- 2.4Ghz wireless devices (keyboards, mice, etc.) may not work around USB 3.0 ports. Try using a USB 2.0 connection.

Customer Reviews

Richard Adams	Five Stars I am so happy with this product I bought another one. 2015-12-09
WSDM	Five Stars So far so good... speeds are acceptable. 2015-12-07
Joseph Rayle	Great USB Hub! This is the second one of these I've bought. I use one at work, and one at home. I have multiple drives and devices plugged into it, and there are no problems. The only thing that won't run is the Apple Super Drive, but I think that's an Apple thing, not an Anker thing. I can sync multiple devices (iPod, iPad, etc), including my old school iPod Classic at the same time. I also recently bought an Anker charger that I'm pleased with. I look for their gear whenever I need a device of this nature. 2015-12-04
K. Ray	Perfect for all of my USB devices in my home recording studio. I needed this for my home recording setup. I have two external drives, Apogee Quartet (interface), an iLok key, and a FaderPort (controller). The hub is light weight but it seems to stay in place really good. If I start moving things around then it moves too obviously. I read in another review someone put velcro on it to keep it in place. There is no off button so your external drives will stay running even if your computer is off. Of course I don't need or want my drive constantly running. What I've done is place all of my equipment on one power supply so I can turn off the power supply when I'm not recording. Just make sure you shut your computer down or dismount your external drives before powering down the hub. 2015-12-04
Patricia Chesnut	Anker USB 3.0 Hub Performs! Works great! Worth the $ 2015-12-01

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Customer FAQ

Q1. Devices are not being identified by my computer when connected to the USB hub, but they are being identified when connected directly to the computer. Why?: This problem may be the result of one of the following:
    a. Insufficient power supply. Please connect the USB hub to a power source.
    b. Compatibility issues between the motherboard and system. Please try refreshing the BIOS in the motherboard.
    c. Incorrect insertion or unplugging. Do not unplug the device when transferring data in order to avoid damaging the chipset.
    d. Improper driver installation. Under “Device Manager”, go to “Other Devices” and select “Universal Serial Bus Controllers”. If there are any yellow question or exclamation marks visible, uninstall the driver in “Device Manager”, then restart your computer. The driver will be reinstalled automatically.

Q2. Can I use my own accessories, such as power adapters and data cables, with the USB hub?: The USB 3.0 hub is equipped with its own power adapter and data cable to ensure maximum compatibility. Use of the provided cables and adapters is always recommended. If you have lost the power adapter or data cable, please make sure the specifications of any accessory you intend to use correspond with those provided. To ensure stable performance, the length of the data cable should not exceed 1m.

Q3. Why can’t devices be charged at 900mA (max for a USB 3.0 port) when a USB 3.0 port is not in use for data transfer?: The devices attached will firstly detect if the port is a charging port or a data port and enter a different mode accordingly. When attached to a USB 3.0 port, the device will reserve a 500-600 mA for data transfer (even when not in use) and only leave the rest power for charging.

Q4. Can I use the USB hub as a standalone charger?: For Anker hubs without a specially-designed charging port, the max output current of the USB ports is 900mA, these ports can transfer data but aren't recommended for charging. Some of our hubs have specially-designed charging ports can reach outputs of up to 2.1A and can charge iPads, iPhones and other smart phones.

Please keep in mind that the charging port can't transfer data. Charging ports and data-transfer ports supply different voltages which a device will recognise when it is plugged in. The device will enter the mode that the USB port's voltage corresponds to.

Q5. Why is the computer failing to come out of Sleep Mode when the USB hub is connected?: This problem may be the result of one of the following:
    a. Improper power-saving settings. Right-click “My Computer”, select “Attributes”, then “Hardware”, followed by “Device Manager”. Double-click “Universal Serial Bus Controllers”, right-click “USB Root Hub”, click “Attributes”, then “Power Management”. Unmark “Allow computer to close the device to save power”, click “Yes ”, and then restart the computer.
    b. The computer can’t start because it can’t read system files. This occurs when the BIOS is set to “Start the Computer from the USB Device”. In order to solve this, change the setting to “Start the Computer from the Hard Disk”.
    c. For Mac users, please uncheck the box "Put the hard disks to sleep when possible" under Energy Saver.

Q6. A surge warning appears on the screen when the USB hub is connected to the computer. Why is this happening?: When the input current requirement of a connected device is higher than the output current of the USB port, a surge warning may appear. Connect the USB hub to a power source to ensure sufficient power supply.
If the problem persists, please check to make sure the USB driver is installed properly, or click the USB icon on the taskbar and select “Reset” to make sure the USB device is being identified correctly.

Q7. The hub keeps suddenly disconnecting from the device while transferring data. Why is this happening?: If this problem is occurring with properly-installed devices, it is usually due to insufficient power supply. When the hub is transferring data - especially large amounts - make sure it is connected to a power source. In addition, we recommend connecting the hub to your computer with the cable provided. If not, please make sure the cable length is less than 1m, so as to ensure stable data transfer.

Q8. Why is my USB 3.0 device being read as a USB 2.0 device when connected to the hub?: This problem may be the result of one of the following:
    a. Insufficient power supply from the USB hub. Please connect the USB hub to a power source.
    b. Insufficient power supply from the computer’s USB port. Please connect the USB hub to the USB port positioned on the back of the frame, instead of on the front, to ensure sufficient power supply.
    c. The device is being plugged in too slowly. As a result of the USB 3.0 interface design, the system will recognize devices as USB 2.0 when they are plugged in too slowly, or section by section.

Q9. Will the current requirement of my devices influence Anker hub's performance?: For maximum performance, connected devices should not exceed the combined current of the output of hub. Otherwise, output current may become unstable or disconnect entirely. See some commonly used devices' general requirements below:
250G Hard drive – 600mA
4G Flash drive – 100mA
64G SSD – 400mA
100M Network adapter – 500mA
Keyboards and mice and other peripheral devices – 100mA (or less)

The ratings above are estimates only. Please check your specific device's ratings before connecting to the hub.

Q10. When my hub is connected through the ports on my Apple expansion card it fails to be recognised, why is this?: Mac expansion cards don’t tend to support non-storage devices (more info is available from your expansion card manufacturer's websites). It is recommended that you plug hubs into the Mac’s built in USB ports.

Q11. My Western Digital hard drive cannot be recognized by your hub? How to fix it?: This could be to do with the firmware on your Western Digital hard drive. Try installing new firmware, downloadable from the Western Digital website.

Q12. Why does Apple SuperDrive not work with your Anker hub?: Apple have addressed this issue and said that SuperDrive is only designed to work with USB ports on selected Apple computers. It is not recommended for use with USB hubs. (See Apple support article http://support.apple.com/kb/ht2801)

Q13. Why do my wireless mouse/keyboard not work closely with Anker USB 3.0 hub?: 2.4Ghz wireless devices may have frequency interference issues with USB 3.0 ports so we recommend using a USB 2.0 hub instead.

Q14. Do you have any driver for the hub?: Our Anker Hubs are plug-and-play so there's no need for extra drivers, but we do recommend updating your USB controller’s drivers and firmware to the latest version. This ensures a smooth experience using any USB devices. To do this you should identify the brand of your USB controller then search online, or contact your PC/motherboard supplier directly.

Q15. Why is the transfer rate so much slower than the 5Gbps promoted?: The USB 3.0 transfer rate is 5Gbps and has a theoretical transfer speed of 500MB/s which is about 8 times faster than the USB 2.0 transfer rate of 480Mb/s with theoretical transfer speed of 60MB/s.
There are numerous variables that will affect USB transfer rate including data source and destination and file type. With all reasonable usage environments taken into account USB 3.0 can achieve average transfer speeds about 3 times faster than that of USB 2.0.

Q16. Devices are not being identified by my computer when connected to the USB hub, but they are being identified when connected directly to the computer. Why?: This problem may be the result of one of the following:
a. Insufficient power supply. Please connect the USB hub to a power source.
b. Compatibility issues between the motherboard and system. Please try refreshing the BIOS in the motherboard.
c. Incorrect insertion or unplugging. Do not unplug the device when transferring data in order to avoid damaging the chipset.
d. Improper driver installation. Under “Device Manager”, go to “Other Devices” and select “Universal Serial Bus Controllers”. If there are any yellow question or exclamation marks visible, uninstall the driver in “Device Manager”, then restart your computer. The driver will be reinstalled automatically.

Q17. Why is the WIFI on my Mac affected by the hub?: USB 3.0 connectors and cables can radiate interference in the 2.4 GHz spectrum that causes Wi-Fi and Bluetooth signals to intermittently drop out when they're near the antennas. You can refer to the link below for further reference: http://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.html

For the MacBook Pro and MacBook Air, those antennas happen to be near the screen hinges along the back of the computer. Moving the hub away from this area could help to improve your WiFi signal.

Q18. Why does my hard drive still spin when connected to the hub after my computer is turned off?: Some hard drives will remain active even without a signal from the computer. Whether your hard drive will do this or not depends on the manufacturer and design of your drive.

We suggest unplugging the power adapter of both the hub and the hard drive to ensure the hard drive shuts down.

Q19. Why is my computer unable to shut down when the hub is connected?: 1. Please unplug the hub and see if your computer is then able to shut down.

2. Please unplug the AC adapter from the hub and see if the PC will shut down properly with the hub plugged in. If this solves the problem then the issue is with the hub. Please feel free to contact our support team for an exchange or refund. If it does not help, Please attempt the further troubleshooting below:

a. For Windows users: Adjust your power settings as follows: Right-click “My Computer”, select “Attributes”, then “Hardware”, followed by “Device Manager”, double-click “Universal Serial Bus Controllers”, right-click “USB Root Hub”, click “Attributes”, then “Power Management”, unmark “Allow computer to close the device to save power”, click “Yes ”, and then restart the computer.

For Mac users, please uncheck the box "put the hard disks to sleep when possible" in energy saver.

b. Check the USB 3.0 host and update its driver to the latest.

c. Try a different USB 3.0 cable/usb port.

If the further troubleshooting doesn't help then contact our support team.

Q20. Why is my computer unable to boot when the hub is plugged in?: 1. Please check if the hub works as normal if you plug it into your PC after the PC has already completed its start up.

2. Please unplug the AC adapter from the hub and see if the PC will start up with the hub plugged in. If this solves the problem then the issue is with the hub. Please feel free to contact our support team for an exchange or refund. If it does not help, Please attempt the further troubleshooting below:

a. The computer can’t start because it can’t read system files. This occurs when the BIOS is set to “Start the Computer from the USB Device”. In order to solve this, change the setting to “Start the Computer from the Hard disk”.

b. Check the USB 3.0 host and make sure its drivers are up to date.

c. Try a different USB 3.0 cable/usb port.

If the further troubleshooting doesn't help then contact our support team.

Feel free to ask questions about this product here.
Your question will be posted on this page.
Anker Customer Support and the Anker user community will do their best to quickly answer your question.

Latest Post

swengalii

Apple Compatibility?

I have an Apple Mac Mini (late 2012). Is your Anker USB 3.0 9-Port Hub + 5V 2.1A Charging Port compatible with it?

Replies(2) Collapse Report as spam Dec 7, 2015 at 11:39 PM

Lasika: yes they will work fine; Reply Report as spam Dec 8, 2015 at 2:00 AM

ANKER Team: Thanks for contacting us for your concern.

Yes, the Anker USB 3.0 9-Port Hub + 5V 2.1A Charging Port is compatible with Mac, but Mac OS X Lion 10.7.4 users should upgrade to Mountain Lion 10.8.2 or later to avoid unstable connections.

Please feel free to contact us again in the future with any questions or concerns at support@ianker.com!; Reply Report as spam Dec 9, 2015 at 8:00 AM

Sebastian Gniazdowski

Which charging standard

Hello!

Can you help me determining which charging standard does the hub support? Year ago there was only "can charge iPad" question, now there are "Smart Charging" and maybe super fast charging, introduced in Apple devices. Am I correct? Does BC mean "can charge iPad" or maybe something more?

Best regards,

Sebastian Gniazdowski

Replies(1) Collapse Report as spam Nov 9, 2015 at 2:21 AM

ANKER Team: Thanks for contacting us foryour concern.

The BC 1.2 Charging-Compliant devices and Can charge:
Apple: iPhone 5 / 5s, iPad Air, iPad mini / mini 2
Samsung: Galaxy S3 / S4, Galaxy Note 1 / 2, Galaxy Mega, Galaxy Mini, Exhilarate, Galaxy Tab 2 10.1
Google: Nexus 4 / 5 / 7 / 10
Sony: Xperia TX
Nokia: Lumia 920, Lumia 1020

The BC means it's USB Battery charging compliant.

Please feel free to contact us again in the future with any questions or concerns at support@ianker.com!; Reply Report as spam Nov 12, 2015 at 7:00 AM

Sebastian Gniazdowski

Questions about 9+1 Port Hub

Hello!

The hub has 12V 5A power adapter. I wonder how it is done that the ports can deliver >= 9 Amps (10 ports with 0.9A of USB 3.0 required current). I just want be sure that this is really done inside the hub and that I will have enough current. I read about buck converter, is this is how it is done?

Can the hub be bought in Poland?

Best regards,

Sebastian Gniazdowski

Replies(2) Collapse Report as spam Nov 9, 2015 at 2:16 AM

Gabriel Lando: Easy
12v x 5A = 60W
9-port x 0.9A = 8.1A + 2.1A (charging port) = 10.2A (in 5V)
10.2A x 5V = 51W
Still left 9W.; Reply Report as spam Nov 11, 2015 at 7:51 PM

ANKER Team: Thank you Gabriel for your prompt response, we really appreciate it.

Please feel free to contact us again in the future with any questions or concerns at support@ianker.com!; Reply Report as spam Nov 12, 2015 at 7:00 AM

Westberg2016

What does BC 1.2 stand for

Replies(3) Collapse Report as spam Oct 24, 2015 at 1:57 PM

Lasika: BC : Battery Charging compliant; Reply Report as spam Dec 8, 2015 at 2:02 AM

Cheri M: It means it is USB Battery charging compliant. Here is more info: http://www.usb.org/developers/docs/devclass_docs/USB_Battery_Charging_1.2.pdf; Reply Report as spam Oct 24, 2015 at 3:21 PM

ANKER Team: Thank you Cheri M for your prompt response

Please feel free to contact us again in the future with any questions or concerns at support@ianker.com!; Reply Report as spam Oct 26, 2015 at 6:00 PM

Joe Jukes

Multiple HD's

Hi! What are the potential performance losses if I plug in an assortment of usb 3 & 2; SSD's, 2.5" (unpowered) spinning hard disks, 3.5" powered hd's? Obviously, the whole lot would be running through 1 usb port.
I run my critical drives through a thunderbolt2 raid array, but this would be for a USB 3 two disk RAID array, USB 3 media drives, USB 2 back up drives, any pen drives, Wacom Tablet, Colormunki screen calibrator.
What can I expect? Thanks

Replies(1) Collapse Report as spam Oct 15, 2015 at 5:26 PM

ANKER Team: Thanks for contacting us for your concern.

The output current at max is 7.5A + 2.1A (charging port) and the recommended number of self-powered hard drives connected simultaneously is ≤ 7.

Please feel free to contact us again in the future with any questions or concerns at support@ianker.com!; Reply Report as spam Oct 18, 2015 at 5:30 PM

beedlem

.. is this a multi-TT hub?

Guys,

Is this a multi-TT (multi transaction translator) port?

I assumed that it was when I ordered it from Amazon. ... but I absolutely need to make sure.

- Mike

Replies(2) Collapse Report as spam Sep 3, 2015 at 5:50 AM

Dubz72: Contact support@ianker.com as they are great support team whom I'm sure will be able to fully answer your question.; Reply Report as spam Sep 3, 2015 at 10:14 AM

ANKER Team: Hi Mike,
Yes it is, The Anker® USB 3.0 9-Port Hub is a multi-TT ( Multi transaction translator) port; Reply Report as spam Sep 7, 2015 at 5:30 AM

dhevans

problems

My hub started to allow me to use only 3 ports and now no ports light up with the power on and no recognition on computer (Imac). I have shut off computer and hub, removed ext drives from hub and restared computer and hub since then no ports work with the green light on.Any suggestion it was bought July 17th 2014

Replies(2) Collapse Report as spam Jul 28, 2015 at 9:07 PM

Gabrielkbkim: try unplugging everything and replugging it
If it happens again
COntact support@ianker.com they have great support team; Reply Report as spam Aug 2, 2015 at 9:32 AM

ANKER Team: Sorry to hear about this! If possible, try whether the problem appears with another computer as well. If that does not help, please contact our friendly service team at support@ianker.com.; Reply Report as spam Aug 6, 2015 at 3:30 AM

AnthonyCMeyer

It malfunctioned?

So I normally use this device with my Macbook Pro. I have a dual boot running Windows 7 Ultimate and OS X Yosemite and it works fantastically with both of them. However, I just aquired an older Lenovo desktop computer and wanted to use it on that. I just finished installing a fresh copy of Windows 7 Ultimate and completed all of my updates but the device doesn't work. Windows says that it "malfunctioned"/cannot install drivers. I believe all of the usb ports are 2.0, however, that shouldn't make a difference. Any help from support would be fantastic, as I use several devices with it and would really love to continue using it. Thanks in advance!!

Replies(2) Collapse Report as spam May 21, 2015 at 1:03 AM

Gabrielkbkim: when you restart your computer or reboot the computer have you tried unpluging the wall adaptor and usb cable? because usually macbook pro supply usb power while the computer is off, so the hub thinks it is sleeping. so when you boot up they still think the computer is sleeping. so what i do is i unplug and plug it back in and it works; Reply Report as spam May 21, 2015 at 9:45 AM

ANKER Team: So sorry that you have issues when using the hub with your Lenovo. Could you try the hub on a third computer? If you continue to have problems, please send our friendly service team a message at support@ianker.com.; Reply Report as spam May 22, 2015 at 3:30 AM

Alejandro Galvan

Anker USB 3.0 HUB Power

Is there anyway to tell the USB hub to turn off once the computer shuts off instead of just goin into sleep mode?

Replies(1) Collapse Report as spam May 15, 2015 at 2:51 PM

Gabrielkbkim: No
If you want remove the power cable; Reply Report as spam May 15, 2015 at 10:53 PM

Clark Petrick

downloading to all 9 ports

I am with a football team and we want to use really fast SanDisk high speed sd cards with usb adapters. We are using 128 gb sd cards ultra speed. Class 10. Reason being we have allot of film to put onto each coaches sd card. I'd uploading say 5 gb onto all 9 sticks. It will actual be 15 sd cards so I need 2 hubs I realize this. Speed is if the essence to me. The quicker I can transfer the quicker the coaches can have their film. What time rates am I looking at for uploading 15, 5gb video clips to thed cards. What's the bottle neck? I can run the computer in a raid configuration if that would speed things up. Quad core processor q8800 custom built gaming desktop Or on a new i7 asus gaming laptop

Replies(2) Collapse Report as spam Mar 23, 2015 at 4:58 AM

Gabrielkbkim: For this technical question contact support@ianker.com; Reply Report as spam Mar 23, 2015 at 8:28 AM

ANKER Team: This depends a lot on your hard drive, is it solid state?

Please contact our customer service team at support@ianker.com, they'll be ready and waiting to help further.; Reply Report as spam Mar 23, 2015 at 9:00 PM

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