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Anker USB 3.0 9-Port Hub + 5V 2.1A Charging Port

Anker USB 3.0 9-Port Hub + 5V 2.1A Charging Port

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Product Description

SuperSpeed 5Gbps transfer rates and 9 ports. What else do you need from a hub?

The more the merrier.

Don't deny your devices access to SuperSpeed ports. With transfer rates of up to 5Gbps, set aside less time for syncing and more time for work. With 9 data terminals to choose from, forget about ever having to switch or unplug again.

The power to charge.

With an additional port devoted exclusively to charging, this hub was designed with compatibility in mind: at 2.1A fast, the charging port works with smartphones, tablets or even other USB-charged devices to get the job done. From a USB 3.0 hub, what more could you ask?

A mainstay for the future.

Featuring a high-grade chipset and durable adapter, this hub ensures a stable power supply while you work. Get steady operation for years to come. Whether at home or in the office, add another can't-do-without fixture to your desk.

Keeping things light.

What good is such versatility if you can't take it out? With no screws and a stylish, mirrored front, the slim and compact Anker® USB 3.0 9-Port Charging Hub expands your capability, wherever you are.

System Requirements & Notes:

- Windows XP/Vista/7/8, Mac OS
* Mac OS X Lion 10.7.4 users should upgrade to Mountain Lion 10.8.2 or later to avoid unstable connections.
- 2.4Ghz wireless devices (keyboards, mice, etc.) may not work around USB 3.0 ports. Try using a USB 2.0 connection.

Customer Reviews

Walter E. Socha
  • Expand your computer's limited number of USB ports.
  • Works with most accessories (note: probably not with external drives) such as USB headsets, webcams, printers and thumb drives. Easy to use & set-up. The charging post is a plus.
  • 2015-03-24

Michael R Smith
  • Four Stars
  • hub work good
  • 2015-03-23

Shirley Mayo
  • Five Stars
  • It is working very well. Delivery was fast. Thanks.
  • 2015-03-23

Scott Distelhurst
  • Great!
  • Worked perfectly the 1st tine I plgged it in. Full USB3 speeds. Great product!
  • 2015-03-23

Brad
  • I would say that it provides good transfer speeds and does a good job charging my ...
  • So far, it is what it is, a hub. I would say that it provides good transfer speeds and does a good job charging my Galaxy Note 4 with the quick(er) charging cable.
  • 2015-03-22
<< < 1 2 3 4 5 6 7 8 9 10 > >>

Customer FAQ

Q1.  Devices are not being identified by my computer when connected to the USB hub, but they are being identified when connected directly to the computer. Why?
This problem may be the result of one of the following:
    a. Insufficient power supply. Please connect the USB hub to a power source.
    b. Compatibility issues between the motherboard and system. Please try refreshing the BIOS in the motherboard.
    c. Incorrect insertion or unplugging. Do not unplug the device when transferring data in order to avoid damaging the chipset.
    d. Improper driver installation. Under “Device Manager”, go to “Other Devices” and select “Universal Serial Bus Controllers”. If there are any yellow question or exclamation marks visible, uninstall the driver in “Device Manager”, then restart your computer. The driver will be reinstalled automatically.
Q2.  Can I use my own accessories, such as power adapters and data cables, with the USB hub?
The USB 3.0 hub is equipped with its own power adapter and data cable to ensure maximum compatibility. Use of the provided cables and adapters is always recommended. If you have lost the power adapter or data cable, please make sure the specifications of any accessory you intend to use correspond with those provided. To ensure stable performance, the length of the data cable should not exceed 1m.
Q3.  Why can’t devices be charged at 900mA (max for a USB 3.0 port) when a USB 3.0 port is not in use for data transfer?
The devices attached will firstly detect if the port is a charging port or a data port and enter a different mode accordingly. When attached to a USB 3.0 port, the device will reserve a 500-600 mA for data transfer (even when not in use) and only leave the rest power for charging.
Q4.  Can I use the USB hub as a standalone charger?
For Anker hubs without a specially-designed charging port, the max output current of the USB ports is 900mA, these ports can transfer data but aren't recommended for charging. Some of our hubs have specially-designed charging ports can reach outputs of up to 2.1A and can charge iPads, iPhones and other smart phones.

Please keep in mind that the charging port can't transfer data. Charging ports and data-transfer ports supply different voltages which a device will recognise when it is plugged in. The device will enter the mode that the USB port's voltage corresponds to.
Q5.  Why is the computer failing to come out of Sleep Mode when the USB hub is connected?
This problem may be the result of one of the following:
    a. Improper power-saving settings. Right-click “My Computer”, select “Attributes”, then “Hardware”, followed by “Device Manager”. Double-click “Universal Serial Bus Controllers”, right-click “USB Root Hub”, click “Attributes”, then “Power Management”. Unmark “Allow computer to close the device to save power”, click “Yes ”, and then restart the computer.
    b. The computer can’t start because it can’t read system files. This occurs when the BIOS is set to “Start the Computer from the USB Device”. In order to solve this, change the setting to “Start the Computer from the Hard Disk”.
    c. For Mac users, please uncheck the box "Put the hard disks to sleep when possible" under Energy Saver.
Q6.  A surge warning appears on the screen when the USB hub is connected to the computer. Why is this happening?
When the input current requirement of a connected device is higher than the output current of the USB port, a surge warning may appear. Connect the USB hub to a power source to ensure sufficient power supply.
If the problem persists, please check to make sure the USB driver is installed properly, or click the USB icon on the taskbar and select “Reset” to make sure the USB device is being identified correctly.
Q7.  The hub keeps suddenly disconnecting from the device while transferring data. Why is this happening?
If this problem is occurring with properly-installed devices, it is usually due to insufficient power supply. When the hub is transferring data - especially large amounts - make sure it is connected to a power source. In addition, we recommend connecting the hub to your computer with the cable provided. If not, please make sure the cable length is less than 1m, so as to ensure stable data transfer.
Q8.  Why is my USB 3.0 device being read as a USB 2.0 device when connected to the hub?
This problem may be the result of one of the following:
    a. Insufficient power supply from the USB hub. Please connect the USB hub to a power source.
    b. Insufficient power supply from the computer’s USB port. Please connect the USB hub to the USB port positioned on the back of the frame, instead of on the front, to ensure sufficient power supply.
    c. The device is being plugged in too slowly. As a result of the USB 3.0 interface design, the system will recognize devices as USB 2.0 when they are plugged in too slowly, or section by section.
Q9.  Will the current requirement of my devices influence Anker hub's performance?
For maximum performance, connected devices should not exceed the combined current of the output of hub. Otherwise, output current may become unstable or disconnect entirely. See some commonly used devices' general requirements below:
250G Hard drive – 600mA
4G Flash drive – 100mA
64G SSD – 400mA
100M Network adapter – 500mA
Keyboards and mice and other peripheral devices – 100mA (or less)

The ratings above are estimates only. Please check your specific device's ratings before connecting to the hub.
Q10.  When my hub is connected through the ports on my Apple expansion card it fails to be recognised, why is this?
Mac expansion cards don’t tend to support non-storage devices (more info is available from your expansion card manufacturer's websites). It is recommended that you plug hubs into the Mac’s built in USB ports.
Q11.  My Western Digital hard drive cannot be recognized by your hub? How to fix it?
This could be to do with the firmware on your Western Digital hard drive. Try installing new firmware, downloadable from the Western Digital website.
Q12.  Why does Apple SuperDrive not work with your Anker hub?
Apple have addressed this issue and said that SuperDrive is only designed to work with USB ports on selected Apple computers. It is not recommended for use with USB hubs. (See Apple support article http://support.apple.com/kb/ht2801)
Q13.  Why do my wireless mouse/keyboard not work closely with Anker USB 3.0 hub?
2.4Ghz wireless devices may have frequency interference issues with USB 3.0 ports so we recommend using a USB 2.0 hub instead.
Q14.  Do you have any driver for the hub?
Our Anker Hubs are plug-and-play so there's no need for extra drivers, but we do recommend updating your USB controller’s drivers and firmware to the latest version. This ensures a smooth experience using any USB devices. To do this you should identify the brand of your USB controller then search online, or contact your PC/motherboard supplier directly.
Q15.  Why is the transfer rate so much slower than the 5Gbps promoted?
The USB 3.0 transfer rate is 5Gbps and has a theoretical transfer speed of 500MB/s which is about 8 times faster than the USB 2.0 transfer rate of 480Mb/s with theoretical transfer speed of 60MB/s.
There are numerous variables that will affect USB transfer rate including data source and destination and file type. With all reasonable usage environments taken into account USB 3.0 can achieve average transfer speeds about 3 times faster than that of USB 2.0.
Q16.  Devices are not being identified by my computer when connected to the USB hub, but they are being identified when connected directly to the computer. Why?
This problem may be the result of one of the following:
a. Insufficient power supply. Please connect the USB hub to a power source.
b. Compatibility issues between the motherboard and system. Please try refreshing the BIOS in the motherboard.
c. Incorrect insertion or unplugging. Do not unplug the device when transferring data in order to avoid damaging the chipset.
d. Improper driver installation. Under “Device Manager”, go to “Other Devices” and select “Universal Serial Bus Controllers”. If there are any yellow question or exclamation marks visible, uninstall the driver in “Device Manager”, then restart your computer. The driver will be reinstalled automatically.
Q17.  Why is the WIFI on my Mac affected by the hub?
USB 3.0 connectors and cables can radiate interference in the 2.4 GHz spectrum that causes Wi-Fi and Bluetooth signals to intermittently drop out when they're near the antennas. You can refer to the link below for further reference: http://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.html

For the MacBook Pro and MacBook Air, those antennas happen to be near the screen hinges along the back of the computer. Moving the hub away from this area could help to improve your WiFi signal.
Q18.  Why does my hard drive still spin when connected to the hub after my computer is turned off?
Some hard drives will remain active even without a signal from the computer. Whether your hard drive will do this or not depends on the manufacturer and design of your drive.

We suggest unplugging the power adapter of both the hub and the hard drive to ensure the hard drive shuts down.
Q19.  Why is my computer unable to shut down when the hub is connected?
1. Please unplug the hub and see if your computer is then able to shut down.

2. Please unplug the AC adapter from the hub and see if the PC will shut down properly with the hub plugged in. If this solves the problem then the issue is with the hub. Please feel free to contact our support team for an exchange or refund. If it does not help, Please attempt the further troubleshooting below:

a. For Windows users: Adjust your power settings as follows: Right-click “My Computer”, select “Attributes”, then “Hardware”, followed by “Device Manager”, double-click “Universal Serial Bus Controllers”, right-click “USB Root Hub”, click “Attributes”, then “Power Management”, unmark “Allow computer to close the device to save power”, click “Yes ”, and then restart the computer.

For Mac users, please uncheck the box "put the hard disks to sleep when possible" in energy saver.

b. Check the USB 3.0 host and update its driver to the latest.

c. Try a different USB 3.0 cable/usb port.

If the further troubleshooting doesn't help then contact our support team.
Q20.  Why is my computer unable to boot when the hub is plugged in?
1. Please check if the hub works as normal if you plug it into your PC after the PC has already completed its start up.

2. Please unplug the AC adapter from the hub and see if the PC will start up with the hub plugged in. If this solves the problem then the issue is with the hub. Please feel free to contact our support team for an exchange or refund. If it does not help, Please attempt the further troubleshooting below:

a. The computer can’t start because it can’t read system files. This occurs when the BIOS is set to “Start the Computer from the USB Device”. In order to solve this, change the setting to “Start the Computer from the Hard disk”.

b. Check the USB 3.0 host and make sure its drivers are up to date.

c. Try a different USB 3.0 cable/usb port.

If the further troubleshooting doesn't help then contact our support team.

Feel free to ask questions about this product here.
Your question will be posted on this page.
Anker Customer Support and the Anker user community will do their best to quickly answer your question.

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Latest Post

downloading to all 9 ports
I am with a football team and we want to use really fast SanDisk high speed sd cards with usb adapters. We are using 128 gb sd cards ultra speed. Class 10. Reason being we have allot of film to put onto each coaches sd card. I'd uploading say 5 gb onto all 9 sticks. It will actual be 15 sd cards so I need 2 hubs I realize this. Speed is if the essence to me. The quicker I can transfer the quicker the coaches can have their film. What time rates am I looking at for uploading 15, 5gb video clips to thed cards. What's the bottle neck? I can run the computer in a raid configuration if that would speed things up. Quad core processor q8800 custom built gaming desktop Or on a new i7 asus gaming laptop
Replies(2) Collapse Report as spam Mar 23, 2015 at 4:58 AM
Gabrielkbkim

For this technical question contact support@ianker.com

Reply Report as spam Mar 23, 2015 at 8:28 AM
ANKER Team
This depends a lot on your hard drive, is it solid state?

Please contact our customer service team at support@ianker.com, they'll be ready and waiting to help further.
Reply Report as spam Mar 23, 2015 at 9:00 PM
Verify Charging Port with Amazon?

According to the Anker website, this product features a 2.1A charging port.  However, whenever I select the product link to purchase on Amazon (United States), the link brings me to this link: http://www.amazon.com/Upgraded-SuperSpeed-Including-Charging-VL812-B2/dp/B005NGQWL2/ref=cm_cd_ql_qh_dp_t.  Ultimately the difference is the Amazon product states it has a BC 1.2A charging port.  I did notice that the 13 port hub on Amazon DOES list the 2.1A.  Is this a posting mistake? Is it possible to purchase this product (the 9 port with 1 charging) with a 2.1A charging port?  Thanks for the assistance!

Replies(5) Collapse Report as spam Feb 25, 2015 at 12:51 PM
ANKER Team
BC 1.2 refers to the USB port compliance. The output is still 2A!
Reply Report as spam Feb 25, 2015 at 11:00 PM
gherardini

I bet it's just simple transposition. 1.2 is an odd number for Anker.

Reply Report as spam Feb 25, 2015 at 1:32 PM
XM4T1C

I think there is a mistake on Amazon. It has 9 ports USB 3.0 + 1 5V port charging at 2.1A. If you want to be 100% sure, feel free to contact support@ianker.com. 

Reply Report as spam Feb 25, 2015 at 1:34 PM
Harley Sheffield

Thank you everyone!

Reply Report as spam Feb 26, 2015 at 7:02 AM
Gabrielkbkim

Out out is still 2 amP

Reply Report as spam Mar 23, 2015 at 8:27 AM
Power adapter lost

Hello,

I've lost the power adapter for this USB port and I don't know what to purchase to remplace it. I see that the output should be 12V and 5A, so something like this should be ok ? http://www.amazon.com/NEWSTYLE-100%7E240V-Supply-Adapter-Transformer/dp/B00OT1B15O/ref=sr_1_4?ie=UTF8&qid=1422893094&sr=8-4&keywords=12v+5A+power

Thanks !

Replies(2) Collapse Report as spam Feb 2, 2015 at 11:05 AM
XM4T1C

It seems it will be fine, nevertheless try to contact anker support to check it.

Reply Report as spam Feb 2, 2015 at 12:53 PM
ANKER Team
The power output is sufficient but we're not sure what size tip that charger has.

Please give our customer service guys a shout at support@ianker.com and they'll be able to help you with measurements.
Reply Report as spam Feb 2, 2015 at 10:00 PM
Car charger for Anker Hub

Hey guys! Howareyas? :)

I am looking to purchase the "Anker USB 3.0 9-Port Hub + 5V 2.1A Charging Port" as a hub for the USB 3.0 port from the computer that is embedded in the dashboard of my car. If I was to order this hub, could you also please sell me, or show me where I can buy a car charger for this unit?

 

Many Thanks,

- Sam Scattini

Replies(5) Collapse Report as spam Jan 31, 2015 at 11:46 PM
XM4T1C

I think it is included. ;)

Reply Report as spam Feb 1, 2015 at 3:13 PM
XM4T1C

Or do you mean that your car has not a 12V hub?

Reply Report as spam Feb 1, 2015 at 3:16 PM
nombre

nono, my car has 12V cigarette lighter plugs (if that is what you are asking), but I was under the impression that this 9 port usb hub was only sold with a wall socket plug. If this is normally sold with a 12v car charger as well, then everything is sweet, and I will buy it immediately! ^_^
 

Reply Report as spam Feb 1, 2015 at 8:50 PM
ANKER Team
We don't have a car charger for this unit unfortunately.

If you can get a charger that outputs 12V/5A though it'll work just fine!
Reply Report as spam Feb 2, 2015 at 12:30 AM
nombre

ah, righto then...I guess I will haveta research an external charger from a third party then. I'll order one of these in the meantime. Cheers :)

Reply Report as spam Feb 2, 2015 at 1:35 AM
Problem with ANKER 9 port hub

The hard drives and USB  sticks are not showing up on my desktop computer.  They were there a few days ago.  Restarting and unpluging power and cables did not restore access to the drives?

How can we restore the hub?

Replies(1) Collapse Report as spam Jan 28, 2015 at 1:25 PM
ANKER Team
It sounds like it may be playing up a little.

Please give our customer service guys a shout at support@ianker.com and they'll be able to help you further.
Reply Report as spam Jan 28, 2015 at 9:00 PM
ANKER 9 PORT HUB

The hard drives and USB  sticks are not showing up on my desktop computer.  They were there a few days ago.  Restarting and unpluging power and cables did not restore access to the drives?

How can we restore the hub?

Replies(1) Collapse Report as spam Jan 28, 2015 at 1:18 PM
ANKER Team
It sounds like it may be playing up a little.

Please give our customer service guys a shout at support@ianker.com and they'll be able to help you further.
Reply Report as spam Jan 28, 2015 at 9:00 PM
Will this hub work?

Will this USB hub work for my setup?  Two remote mounted external HDs.

Replies(2) Collapse Report as spam Jan 5, 2015 at 1:54 PM
Fire and Ice

I would suggest getting a powered USB hub.

That is a USB hub that also has its own power supply. Anker makes several afforable nice ones too.

Reply Report as spam Jan 5, 2015 at 6:07 PM
ANKER Team
Yes, this will work fine.

It is worth remembering though that the hub has its own power supply that will need to be plugged in.
Reply Report as spam Jan 5, 2015 at 11:00 PM
Most of the ports are not working.

I'm afraid I'm not one of your customers that would give this device a 5 star rating.   Here's why.   The first one I ordered from Amazon did not work at all and had to be replaced.   The replacement one worked fine for a short time and then, gradually, the individual ports stopped working.   I can now only plug into the top three ports and the bottom recharging one.   The other six are dead.  The LED lights do not come on and there is no connection to my computer.   I'm pretty disapointed in your product. 

Replies(3) Collapse Report as spam Jan 1, 2015 at 11:29 AM
gherardini

As wqith any piece of electronic equipment, this kind of thing can happen. Especially if you managed to get the same device from the same manufacturing batch. Anker does have an outstanding 18 month warranty. Just send them a message to support@ianker.com, they will likely ask you S/N info to see if they can track down an error in the manufacturing process [that happened to me once] and they are more than happy to replace your device and make it right. Anker wants to keep you as a customer, they're an awesome company.

Reply Report as spam Jan 1, 2015 at 11:43 AM
TechToyWizard

The exact same thing happened to one that I gave as a gift to a friend. Then I told her these are rechargeable and when she recharged it, it worked perfectly.

Reply Report as spam Jan 1, 2015 at 12:17 PM
ANKER Team
Sorry for the inconvenience caused by the failure of our product.

As others have said we'd love the opportunity to put this right for you, please give our customer service guys a shout at support@ianker.com and we'll do everything we can to restore your satisfaction.
Reply Report as spam Jan 3, 2015 at 9:30 PM
Enough Power for Apple USB SuperDrive?
The power required for an Apple USB SuperDrive is 500MA extra current 600MA. Does this hub have enough juice for an Apple USB SuperDrive or would I need to plug it directly into my computer?
Replies(2) Collapse Report as spam Dec 28, 2014 at 8:25 PM
Alexis Gonzalez
yes, this gadget give you up to 2,100 mA per USB port
Reply Report as spam Dec 28, 2014 at 10:46 PM
ANKER Team
Unfortunately SuperDrive is not actually designed to work with hubs at all.

You can check out this Apple support ticket for a little more info: http://support.apple.com/kb/ht2801#sthash.rJEWfYr6.dpuf
Reply Report as spam Dec 29, 2014 at 1:30 AM

jax

Yosemite compatibility?
Does the Anker USB 3.0 9-Port Hub definitely work with Apple's Yosemite OS?
Replies(1) Collapse Report as spam Dec 15, 2014 at 5:35 AM
ANKER Team
Yes, absolutely 100%!
Reply Report as spam Dec 15, 2014 at 6:30 AM
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