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Anker USB 3.0 7-Port Hub

Anker USB 3.0 7-Port Hub

Product Description

Enough ports for your fleet of devices – all at superfast speeds. A hub that does its job well, and does more too.

SuperSpeed for 7.

Don’t deny your devices access to SuperSpeed ports. With transfer rates of up to 5Gbps, set aside less time for syncing and more time for work. With 7 data terminals to choose from, forget about ever having to switch or unplug again.

Smart made easier.

7 separate LED indicators reveal each port’s power and transfer status, keeping things visually under your control. And, with its no-brainer driver-free installation, plug-and-play and hot-swapping, actually using it really couldn’t be easier.

A mainstay for the future.

Featuring a high-grade chipset and durable adapter, this hub ensures a stable power supply while you work. Get steady operation for years to come. Whether at home or in the office, add another do-without fixture to the company of your desk.

Customer Reviews

Mateus Tormin
  • Five Stars
  • Excelent
  • 2015-06-25

Richard B. Karlen
  • works great
  • works great!.....
  • 2015-06-16

CC "CC"
  • I'm hooked on Anker!
  • Just what I was hoping for! Big difference having 3.0 usb & a real pleasure not getting dopey messages from my Android & iPhone to use the original cable. The USB hub the Anker replaced had power too, but just didn't do the trick. The Anker DOES!
  • 2015-06-15

Santiago
  • Five Stars
  • Great product , works as described
  • 2015-06-14

deborah natoli
  • This item is wonderful and works perfectly
  • This item is wonderful and works perfectly. It's so nice to have all of my usb devices organized, plugged into the hub, and to have only one usb port on my computer being used instead of seven. It's great!! It's sleek, compact, and not an eyesore. Matter of fact, it's hardly noticeable, which is what Iike. I highly recommend this usb 7-port hub. The seller sent it very quickly, packaged to protect, and I will buy from again, and again, and again. Thank you.!!
  • 2015-06-06
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Customer FAQ

Q1.  Why is my computer unable to shut down when the hub is connected?
1. Please unplug the hub and see if your computer is then able to shut down.

2. Please unplug the AC adapter from the hub and see if the PC will shut down properly with the hub plugged in. If this solves the problem then the issue is with the hub. Please feel free to contact our support team for an exchange or refund. If it does not help, Please attempt the further troubleshooting below:

a. For Windows users: Adjust your power settings as follows: Right-click “My Computer”, select “Attributes”, then “Hardware”, followed by “Device Manager”, double-click “Universal Serial Bus Controllers”, right-click “USB Root Hub”, click “Attributes”, then “Power Management”, unmark “Allow computer to close the device to save power”, click “Yes ”, and then restart the computer.

For Mac users, please uncheck the box "put the hard disks to sleep when possible" in energy saver.

b. Check the USB 3.0 host and update its driver to the latest.

c. Try a different USB 3.0 cable/usb port.

If the further troubleshooting doesn't help then contact our support team.
Q2.  Why does my hard drive still spin when connected to the hub after my computer is turned off?
Some hard drives will remain active even without a signal from the computer. Whether your hard drive will do this or not depends on the manufacturer and design of your drive.

We suggest unplugging the power adapter of both the hub and the hard drive to ensure the hard drive shuts down.
Q3.  Can I use my own accessories, such as power adapters and data cables, with the USB hub?
The USB 3.0 hub is equipped with its own power adapter and data cable to ensure maximum compatibility. Use of the provided cables and adapters is always recommended. If you have lost the power adapter or data cable, please make sure the specifications of any accessory you intend to use correspond with those provided. To ensure stable performance, the length of the data cable should not exceed 1m.
Q4.  Can I use the USB hub as a standalone charger?
We don't recommend using the hub as a standalone charger. The output current of the hub's USB ports is 900mA max. If you are using the hub to supply power, please make sure the input current does not exceed 900mA. The hub can’t supply enough power to iPhones, iPads or any other smart phones.
Q5.  Why is the computer failing to come out of Sleep Mode when the USB hub is connected?
This problem may be the result of one of the following:
    a. Improper power-saving settings. Right-click “My Computer”, select “Attributes”, then “Hardware”, followed by “Device Manager”. Double-click “Universal Serial Bus Controllers”, right-click “USB Root Hub”, click “Attributes”, then “Power Management”. Unmark “Allow computer to close the device to save power”, click “Yes ”, and then restart the computer.
    b. The computer can’t start because it can’t read system files. This occurs when the BIOS is set to “Start the Computer from the USB Device”. In order to solve this, change the setting to “Start the Computer from the Hard Disk”.
    c. For Mac users, please uncheck the box "Put the hard disks to sleep when possible" under Energy Saver.
Q6.  A surge warning appears on the screen when the USB hub is connected to the computer. Why is this happening?
When the input current requirement of a connected device is higher than the output current of the USB port, a surge warning may appear. Connect the USB hub to a power source to ensure sufficient power supply.
If the problem persists, please check to make sure the USB driver is installed properly, or click the USB icon on the taskbar and select “Reset” to make sure the USB device is being identified correctly.
Q7.  Devices are not being identified by my computer when connected to the USB hub, but they are being identified when connected directly to the computer. Why?
This problem may be the result of one of the following:
    a. Insufficient power supply. Please connect the USB hub to a power source.
    b. Compatibility issues between the motherboard and system. Please try refreshing the BIOS in the motherboard.
    c. Incorrect insertion or unplugging. Do not unplug the device when transferring data in order to avoid damaging the chipset.
    d. Improper driver installation. Under “Device Manager”, go to “Other Devices” and select “Universal Serial Bus Controllers”. If there are any yellow question or exclamation marks visible, uninstall the driver in “Device Manager”, then restart your computer. The driver will be reinstalled automatically.
Q8.  The hub keeps suddenly disconnecting from the device while transferring data. Why is this happening?
If this problem is occurring with properly-installed devices, it is usually due to insufficient power supply. When the hub is transferring data - especially large amounts - make sure it is connected to a power source. In addition, we recommend connecting the hub to your computer with the cable provided. If not, please make sure the cable length is less than 1m, so as to ensure stable data transfer.
Q9.  Why is my USB 3.0 device being read as a USB 2.0 device when connected to the hub?
This problem may be the result of one of the following:
    a. Insufficient power supply from the USB hub. Please connect the USB hub to a power source.
    b. Insufficient power supply from the computer’s USB port. Please connect the USB hub to the USB port positioned on the back of the frame, instead of on the front, to ensure sufficient power supply.
    c. The device is being plugged in too slowly. As a result of the USB 3.0 interface design, the system will recognize devices as USB 2.0 when they are plugged in too slowly, or section by section.
Q10.  Will the current requirement of my devices influence Anker hub's performance?
For maximum performance, connected devices should not exceed the combined current of the output of hub. Otherwise, output current may become unstable or disconnect entirely. See some commonly used devices' general requirements below:
250G Hard drive – 600mA
4G Flash drive – 100mA
64G SSD – 400mA
100M Network adapter – 500mA
Keyboards and mice and other peripheral devices – 100mA (or less)

The ratings above are estimates only. Please check your specific device's ratings before connecting to the hub.
Q11.  When my hub is connected through the ports on my Apple expansion card it fails to be recognised, why is this?
Mac expansion cards don’t tend to support non-storage devices (more info is available from your expansion card manufacturer's websites). It is recommended that you plug hubs into the Mac’s built in USB ports.
Q12.  My Western Digital hard drive cannot be recognized by your hub? How to fix it?
This could be to do with the firmware on your Western Digital hard drive. Try installing new firmware, downloadable from the Western Digital website.
Q13.  Why does Apple SuperDrive not work with your Anker hub?
Apple have addressed this issue and said that SuperDrive is only designed to work with USB ports on selected Apple computers. It is not recommended for use with USB hubs. (See Apple support article http://support.apple.com/kb/ht2801)
Q14.  Why do my wireless mouse/keyboard not work closely with Anker USB 3.0 hub?
2.4Ghz wireless devices may have frequency interference issues with USB 3.0 ports so we recommend using a USB 2.0 hub instead.
Q15.  Do you have any driver for the hub?
Our Anker Hubs are plug-and-play so there's no need for extra drivers, but we do recommend updating your USB controller’s drivers and firmware to the latest version. This ensures a smooth experience using any USB devices. To do this you should identify the brand of your USB controller then search online, or contact your PC/motherboard supplier directly.
Q16.  Why is the transfer rate so much slower than the 5Gbps promoted?
The USB 3.0 transfer rate is 5Gbps and has a theoretical transfer speed of 500MB/s which is about 8 times faster than the USB 2.0 transfer rate of 480Mb/s with theoretical transfer speed of 60MB/s.
There are numerous variables that will affect USB transfer rate including data source and destination and file type. With all reasonable usage environments taken into account USB 3.0 can achieve average transfer speeds about 3 times faster than that of USB 2.0.
Q17.  Devices are not being identified by my computer when connected to the USB hub, but they are being identified when connected directly to the computer. Why?
This problem may be the result of one of the following:
a. Insufficient power supply. Please connect the USB hub to a power source.
b. Compatibility issues between the motherboard and system. Please try refreshing the BIOS in the motherboard.
c. Incorrect insertion or unplugging. Do not unplug the device when transferring data in order to avoid damaging the chipset.
d. Improper driver installation. Under “Device Manager”, go to “Other Devices” and select “Universal Serial Bus Controllers”. If there are any yellow question or exclamation marks visible, uninstall the driver in “Device Manager”, then restart your computer. The driver will be reinstalled automatically.
Q18.  Why is the WIFI on my Mac affected by the hub?
USB 3.0 connectors and cables can radiate interference in the 2.4 GHz spectrum that causes Wi-Fi and Bluetooth signals to intermittently drop out when they're near the antennas. You can refer to the link below for further reference: http://www.intel.com/content/www/us/en/io/universal-serial-bus/usb3-frequency-interference-paper.html

For the MacBook Pro and MacBook Air, those antennas happen to be near the screen hinges along the back of the computer. Moving the hub away from this area could help to improve your WiFi signal.
Q19.  Why is my computer unable to boot when the hub is plugged in?
1. Please check if the hub works as normal if you plug it into your PC after the PC has already completed its start up.

2. Please unplug the AC adapter from the hub and see if the PC will start up with the hub plugged in. If this solves the problem then the issue is with the hub. Please feel free to contact our support team for an exchange or refund. If it does not help, Please attempt the further troubleshooting below:

a. The computer can’t start because it can’t read system files. This occurs when the BIOS is set to “Start the Computer from the USB Device”. In order to solve this, change the setting to “Start the Computer from the Hard disk”.

b. Check the USB 3.0 host and make sure its drivers are up to date.

c. Try a different USB 3.0 cable/usb port.

If the further troubleshooting doesn't help then contact our support team.

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Latest Post

stopped

stopped recognizing printers and scanner but still works with usb powered hard drives

Replies(3) Collapse Report as spam Apr 26, 2015 at 3:44 PM
TechToyWizard

That's an odd one. Did you try pulling the cables and reconnecting again? I've had similar happen to me. You might need to get with a tech who will probably need a few more details. Drop an email to support@ianker.com

Reply Report as spam Apr 26, 2015 at 4:10 PM
Gabrielkbkim

Please Contact Support@ianker.com 

Reply Report as spam Apr 27, 2015 at 12:09 AM
ANKER Team
Do the printers or scanners work if you plug them directly into the computer? If not then it is probably a driver issue and you could try reinstalling drivers.

If that doesn't help or it isn't a driver issue then give our customer service team a shout at support@ianker.com and they'll be ready and waiting to help further.
Reply Report as spam Apr 27, 2015 at 12:30 AM
benlamfers@sbcglobal.net

Amazon list a 7-port(BC 1.2 at a higher price.  What am I getting in addition with this over the 7 port at a lower price.

I am considering buying the Anker. 

 

 

Replies(4) Collapse Report as spam Mar 18, 2015 at 11:59 AM
TechToyWizard

Comparing any two items that are not made by the same company will always result in the same answer ... they are different. In this specific case they are both hubs, intended to do the same thing and both will likely do that task effectively. What you are getting with Anker are two valuable features that most other brands don't offer ... the ability to simply return it if you don't like it, and warranty protection for 18 months from a company who will likely actually still be in business in 18 months. Hopefully that helps solidify your decision.

Reply Report as spam Mar 18, 2015 at 12:39 PM
gherardini

Ya, quality and warranty. Both intangibles that are worth their weight in gold.

Reply Report as spam Mar 18, 2015 at 1:17 PM
Gabrielkbkim

Quality and Warranty is better and they work fast 

Reply Report as spam Mar 18, 2015 at 3:48 PM
ANKER Team
It looks like others have already answered this for us, thanks guys!
Reply Report as spam Mar 18, 2015 at 8:30 PM
software upgrade tool for mac

I downloaded the upgrade tool and it only has a microsoft program and instructions for windows. How do you upgrade with a Mac? I have a:

MacBook Pro (13-inch, Mid 2012  OS 10.10.2 (14C109)

Replies(1) Collapse Report as spam Feb 25, 2015 at 9:24 PM
ANKER Team
If you're having trouble with the upgrade software then please give our customer service team a shout at support@ianker.com, they'll be able to help you further.
Reply Report as spam Feb 26, 2015 at 3:00 AM
software upgrade tool

I downloaded the upgrade tool and it only has a microsoft program and instructions for windows. How do you upgrade with a Mac? I have a:

MacBook Pro (13-inch, Mid 2012  OS 10.10.2 (14C109)

Replies(1) Collapse Report as spam Feb 25, 2015 at 9:20 PM
ANKER Team
Sorry to hear you're having problems with your upgrade.

Please give our customer service team a shout at support@ianker.com, they'll be able to help further.
Reply Report as spam Feb 25, 2015 at 11:00 PM
anker usb 3 7 port stopped working

Yesterday, suddendly my hub stopped working. I get no connections and no Led lights.

I got this as a gift. I believe it's less than 2 year old. It may be still covered by your replacemnt,exchange polivy. The serial number is OL5TML; THE MODEL IS H7928-U3. THERE IS ANOTHER NUMBER YOU MIGHT FIND USEFUL IN DETERMING IT'S AGE IS: 68UNHUB-B7U.

If this does not meet youe exchange/rpair criteria, can you provide me, before I have no option but to buya new one,with some sugesstions as to the cause and recommendations that may rejuenate it.

Please respond as quickly as you can?  I have vital euipment attached to it.

Thank you,

Frank Barresi

franbarr@comcast.net

Replies(2) Collapse Report as spam Feb 22, 2015 at 3:27 PM
gherardini

Anker's warranty is 18 months.  Not sure if Anker will dig up warranty info from their serial number database. If they have one. Suggest that you send a message to their tech support team at support@ianker.com and see if they. can help you

Reply Report as spam Feb 22, 2015 at 3:54 PM
ANKER Team
Please give our customer service team a shout at support@ianker.com, they'll be able to help you further.

Remember, this is a public forum too so posting personal details is not recommended.
Reply Report as spam Feb 25, 2015 at 1:30 AM
Register 7 Port Hub

Can't figure out how to register my new Hub

Replies(1) Collapse Report as spam Jan 5, 2015 at 2:44 AM
ANKER Team
You actually don't need to register!

If you have any issues at all then get in touch with our customer service team at support@ianker.com with your Amazon order ID (or eBay username) and we'll be able to help you further.
Reply Report as spam Jan 5, 2015 at 4:00 AM
Unrecognized USB Device
Something is seriously conflicted with this device..worked fine for a week but all of a sudden my machine is not recognizing it for some reason.No hardware changes... I don't understand. Running 7 Pro SP1  Not really sure what to do at this point, but I think I would like to trade this one out. If you could possibly get back to me soon, that would be great.Thanks,Dan Riley V
Replies(2) Collapse Report as spam Dec 15, 2014 at 7:35 AM
gherardini
Send a message direct to Anker's support team at support@ianker.com. Also, you can unplug the hub,  try looking at your device manager, make sure you are viewing hidden devices, and delete anything that looks like the Anker hub. Reboot and then plug in the hub to see what it does.
Reply Report as spam Dec 15, 2014 at 1:51 PM
ANKER Team
Get in touch with our customer service guys at support@ianker.com, they'll be ready and waiting to help!
Reply Report as spam Dec 15, 2014 at 9:30 PM
Anker USB 3 7 port hub
Will this hub charge phones etc. when PC it is connected to is switched off?
Replies(2) Collapse Report as spam Dec 12, 2014 at 4:04 PM
TechToyWizard
It's a hub, meant for distributing signals, not a charger. Anker has a huge selection of chargers under the "power" category above
Reply Report as spam Dec 12, 2014 at 8:25 PM
ANKER Team
Unfortunately this hub is not designed for charging, more for data transfer.

We'd recommend one of our dedicated wall chargers if you're looking to charge multiple devices at the same time.
Reply Report as spam Dec 14, 2014 at 11:00 PM
Howard Masrtin
Tried to update firmware for this device but shows 2 devices connected. Two devices shown in Device Manager. Running Windows 7Pro 64. Uninstalled both from device manage, restarted PC but still shows 2 usb 3 hubs although only one connected?
Replies(4) Collapse Report as spam Dec 9, 2014 at 11:13 AM
ANKER Team
For firmware issues like this please give our customer service guys a shout at support@ianker.com a shout, they'll be able to help you further.
Reply Report as spam Dec 10, 2014 at 12:30 AM
younggreywhistle
Quote From gherardini: Thanks but tried that and it didn't make any difference. Perhaps I should contact the support team direct.
Reply Report as spam Dec 12, 2014 at 3:51 PM
mark_k
Showing as two hubs is normal. Internally, the product is implemented as two cascaded 4-port USB hubs (using two Via VL812 4-port hub chips). The firmware update should update both of the hub chips.
Reply Report as spam Dec 15, 2014 at 10:00 AM
gherardini
Have you set the Device Manager to "Show Hidden Devices" to see if there's anything different? I would try disconnecting the hub, show hidden devices, deleting everything assocaited with the hub in the Device Manager, reboot the computer, then open Device Manager and watch what it does as you plug in the hub again.
Reply Report as spam Dec 9, 2014 at 12:21 PM

DRE

Gamer KeY Board support on Hub
Can Keyboards run through you USB Hubs and which are best for it
Replies(1) Collapse Report as spam Dec 8, 2014 at 5:13 PM
ANKER Team
Absolutely they can!

If you're using any of our hubs you shouldn't notice a difference between using the keyboard plugged in directly to the computer and having the keyboard plugged into a hub!
Reply Report as spam Dec 9, 2014 at 9:00 PM
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