Q1. Can it be charged and charge other devices at the same time?
Yes, this battery can simultaneously charge and discharge. However, constant pass-through charging may affect the battery’s lifespan.
Q2. Do you need to press the power button to begin charging other devices?
Q3. How long does it take to fully charge this Anker external battery?
3-4 hours with a 1A output charger.
Q4. What do the LEDs indicate when the external battery is charging itself or other devices?
The green LED indicator will flash when the Astro Mini is charging other devices. When it is recharging itself, a constant green LED indicator will light up and will turn off automatically once the Astro Mini is fully charged.
Q5. Why can’t I charge my Bluetooth device with the Astro Mini?
The Astro Mini will not charge devices with input currents lower than 30mA, including some Bluetooth and GPS devices.
Q6. What if the Astro Mini fails to recharge?
a. Check that the adapter is connected securely, or replace it if the current one is not functioning normally.
b. Check that the USB cable is connected securely, or replace it if the current one is not functioning normally.
c. Please email us at email@example.com duiring your 18-month warranty period if the provided acessories or the external battery have problems.
Q7. What if the Astro Mini fails to charge my devices?
Refer to the tips listed under Question 6, and check that the Astro mini’s voltage is compatible with your electronic device's required charging voltage. Please make sure to press the power button. Please email us at firstname.lastname@example.org duiring your 18-month warranty period if the provided acessories or the external battery have problems.
Return or Exchange
Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.
Please kindly be advised that all of our Anker products have a full 18-month warranty. If your product does not meet your needs within this period, feel free to contact us by submitting a feedback form below in order to let us know what we can do to help you.
Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals section on our website, where you may be able to resolve the issue yourself.
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