Q1. The wrong characters are coming out when I type. Why is this?
Please make sure that no water or other liquid has gotten inside of the keyboard, and that it has not been subjected to any rough physical treatment, as doing so may cause internal components to be misplaced.
Q2. My Bluetooth keyboard is experiencing limited coverage. Why is this?
Please make sure that there is no interference from other devices, then try pairing again.
Q3. Why isn’t my Bluetooth keyboard working?
The Bluetooth keyboard will not work without a Bluetooth HID profile or driver installed. Please make sure that your device is properly equipped.
Q4. My Bluetooth keyboard keeps disconnecting from my device. Why is this?
Please check that the keyboard still has sufficient power, and that it is not experiencing any interference from other devices, then try pairing again.
Q5. Why isn’t my Bluetooth keyboard working with my Android-equipped device?
The Bluetooth keyboard is only compatible with Android 3.0 and above. Please upgrade your system if needed.
Q6. Can I use my Apple keyboard and regular keyboard interchangeably?
Both keyboards may be used, given the keyboard is compatible with your operating system. There are some minor differences with regard to control keys, however, such as the Command key on the Apple keyboard and the Windows key on the regular keyboard. For example, when using a regular keyboard with a Mac, the Command key function will no longer have any use.
Q7. Why is the Anker keyboard so expensive?
We incorporate top-quality chips and other raw materials into our products to ensure maximum performance. We have strict manufacturing standards and require quality inspection of all of our finished products. All defective goods are sent back for reprocessing, as we believe that higher costs during the manufacturing process result in a better customer experience. Moreover, we have one of the world’s most professional customer service teams standing behind each of our products.
Return or Exchange
Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We're very sorry for whatever inconvenience your purchase may have caused you.
Please kindly be advised that all of our Anker products have a full 18-month warranty. If your product does not meet your needs within this period, feel free to contact us by submitting a feedback form below in order to let us know what we can do to help you.
Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals section on our website, where you may be able to resolve the issue yourself.
Thank you in advance for all of the information you are providing.
Submit your email address here to subscribe the latest information regularly about our promotion activities and new products.
Thanks for taking the time to visit our site. If you have general questions and suggestions, we’d love to hear from you through the form below. For more specific inquiries relating to customer service, wholesale, or media requests, feel free to visit our contact us page.